Support

2026-09-27 · Erkan Özkan

KidTask support: support@duocross.com. Publisher: Erkan Özkan.

Getting started

Create a parent account, verify your recovery email under My account and add your first child. Choose tasks and rewards together. Invite another parent or a child’s device from Family members. All features are free. Change the language under Settings → Language or on the sign-in screen.

Forgot your password?

Choose Forgot password on the sign-in screen and enter your username and verified email. Enter the six-digit email code and a new password of at least eight characters. Codes are valid for 15 minutes; never share them. If you have not verified your email, add it under My account on a device where you are signed in.

Photos and notifications

Check KidTask camera and notification permissions in iPhone Settings. Task reminders work in the mobile app; the web version does not schedule notifications. Open the app regularly to refresh reminders.

Delete an account or child data

Deleting a child from the profile screen removes their data and linked device access. Delete your account under Settings → My account → Delete my account. If you cannot access the app, email your username and request to support; never send passwords or verification codes.

Report a problem

Include your device model, operating system version, app version and the step where the problem occurred. Hide child names and other personal information in screenshots. Do not use app support for emergencies.